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What happens if my order does not arrive within the delivery time expected?
Firstly, don’t worry as it may be that the product has been signed for by a neighbour and you haven’t been made aware. If you are concerned about the whereabouts of your order, please call us and we will contact the courier on your behalf to try to find out what has happened. Please note that we do everything we can to ensure our anticipated delivery times are met, but sometimes delays do occur due to traffic, accidents or unforeseen situations.
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Does the tarmac have to cleaned with a jet wash before applying TARMASEAL?
No, but for the best possible results your driveway does need to be as clean as possible. You can use a stiff broom and a hosepipe, but a pressure washer will make the job far easier.
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Is TARMASEAL dangerous to pets or children etc?
No, TarmaSeal is a water-based product which containd no dangerous chemicals. It will not harm pets and as it dries quickly, animals walking on the surface and then licking their paws is not a concern. However we do recommend children and pets do not walk on the surface until it is totally dry.
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Can I change my delivery address after I placed an order?
We will endeavour to assist you with changing the address prior to dispatch. Unfortunately, once your order is in transit with the courier, the delivery address cannot be changed.
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When do you deliver?
We deliver Monday – Friday to most areas of the UK (except on Bank holidays).
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What happens if my product arrives damaged or leaking?
Unfortunately, as we mostly deal with liquids, now and again, although it is quite rare, they leak or get damaged in transit. If this happens, all we ask is you take a picture of the damaged item and send it to info@tarmaseal.co.uk and we will investigate the matter further with the courier. In the meantime, if the product is deemed unusable, we will offer a replacement FOC (Free Of Charge).