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I need my product fast, what can I do?
We can provide faster delivery if required. All you have to do is just select the ‘Next Working Day Delivery’ option at the checkout. There is a small additional charge for this service over and above the standard option.
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Do I have to be in to sign for delivery?
Yes, this is the best option to avoid any delays in getting the product to you. All deliveries require a signature to confirm you’ve received your order correctly. However, we can instruct the courier to leave in a safe place if clear instructions are given at the time the order is placed.
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Can TARMASEAL be applied on plain concrete?
Yes. The concrete must be totally clean and dry prior to application. To achieve a uniform finish, several coats may be required.
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If I have ordered more than one item, will they arrive together or separately?
We try to pack items together so you'll receive your whole order at the same time. However, it is quite possible that your items will arrive separately.
Don't be too concerned if you've only received part of your order - the others will be on their way!
If you've not received part of your order and the estimated delivery has elapsed, please contact our Support Team.
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How long before I can re-use my driveway?
For vehicle use we would recommend a minimum of 24 hours, it is generally suitable for foot traffic in approx 4 hours.
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What happens if my product arrives damaged or leaking?
Unfortunately, as we mostly deal with liquids, now and again, although it is quite rare, they leak or get damaged in transit. If this happens, all we ask is you take a picture of the damaged item and send it to info@tarmaseal.co.uk and we will investigate the matter further with the courier. In the meantime, if the product is deemed unusable, we will offer a replacement FOC (Free Of Charge).