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My drive has oil stains, is this a problem?
Oil contaminants could lead to a poor bond between TARMASEAL and the driveway, we would certainly recommend a treatment with our Oil Remover which is specifically designed to be used on Tarmac.
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I need my product fast, what can I do?
We can provide faster delivery if required. All you have to do is just select the ‘Next Working Day Delivery’ option at the checkout. There is a small additional charge for this service over and above the standard option.
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What happens if I’m not in to receive delivery?
All of our couriers leave an ‘Attempted Delivery’ card and will often try and deliver to your immediate neighbours if you are not in. If this is not possible the card will have a contactable number for you to call and rearrange delivery.
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What happens if my order does not arrive within the delivery time expected?
Firstly, don’t worry as it may be that the product has been signed for by a neighbour and you haven’t been made aware. If you are concerned about the whereabouts of your order, please call us and we will contact the courier on your behalf to try to find out what has happened. Please note that we do everything we can to ensure our anticipated delivery times are met, but sometimes delays do occur due to traffic, accidents or unforeseen situations.
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Can I change my delivery address after I placed an order?
We will endeavour to assist you with changing the address prior to dispatch. Unfortunately, once your order is in transit with the courier, the delivery address cannot be changed.
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Does the tarmac have to cleaned with a jet wash before applying TARMASEAL?
No, but for the best possible results your driveway does need to be as clean as possible. You can use a stiff broom and a hosepipe, but a pressure washer will make the job far easier.